“Lighter, more confident, more you.”
At WOO, we are committed to providing high-quality products that support your confidence and well-being. If something isn’t right, we’ll do our best to make it right.
📅 Return Window
You may request a return within 14 days of receiving your order.
📦 Eligibility for Returns
To qualify for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned in their original packaging
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Proof of purchase (order confirmation) is required
⚠️ For hygiene reasons, certain items such as intimate wear and bodysuits may not be eligible for return unless they are faulty or incorrect.
💸 Refund Process
Once your return is received and inspected:
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You will be notified via email
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If approved, your refund will be processed to your original payment method
⏱️ Please allow 5–10 business days for the refund to reflect in your account.
🚚 Return Shipping
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Customers are responsible for return shipping costs
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Original shipping fees are non-refundable
We recommend using a tracked shipping method, as we are not responsible for lost return packages.
❗ Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.
Include clear photos and details so we can resolve the issue quickly and efficiently 💖
